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Month: January 2018

Best Practices for Net Promoter Score

January 2, 2018 jodyschrandt Leave a comment

See our contribution to a recent article on GetApp (a Gartner company) on NPS Best Practices: https://lab.getapp.com/mirror-mirror-on-the-wall-nps-survey-best-practices/

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  • Grade School of Business: Five Paragraph Essay
  • Best Practices for Net Promoter Score
  • Measuring Customer Experience Success

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    Thanks to ASP 2018 Annual Conference!

    Thanks to the Association of Strategic Planning for inviting us to speak at the 2018 Annual Conference in Chicago on May 9. Jody shared learning about gaps in strategy execution with the presentation “How a Beautiful Customer Strategy Can Go Down in Flames”.

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