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Grade School of Business: Five Paragraph Essay

May 22, 2018 jodyschrandt Leave a comment

It’s boring. It’s restrictive. It’s dated. And it’s the best way for a child to learn how to effectively communicate…

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Best Practices for Net Promoter Score

January 2, 2018 jodyschrandt Leave a comment

See our contribution to a recent article on GetApp (a Gartner company) on NPS Best Practices: https://lab.getapp.com/mirror-mirror-on-the-wall-nps-survey-best-practices/

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Measuring Customer Experience Success

November 16, 2017 jodyschrandt Leave a comment

Take a look at my contribution to GuidedSelling.org’s article on CX Measurement: https://www.guided-selling.org/measure-customer-experience-initiatives/

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